FAQ

Your satisfaction is our priority.

If you are not satisfied with your order, please call us at 514-288-8009 and we will do everything we can to make it right.

Store hours and location

Visit the Contact Us page for all the details.

Shipping

Your order will be shipped within one business day. Our standard shipping zones are limited to greater Montreal. If you should require an order to be shipped outside of our shipping zones, please call us at 514-288-8009 to get a quote.

Zone 1 - Island of Montreal

Shipping to Zone 1 is 15$ for orders under 100$ (not including tax) and free for orders of 100$ (not including tax)  or more.

Zone 1 consists of these municipalities: Ahuntsic-Cartierville, Anjou, Baie D'Urfé, Beaconsfield, Côte St-Luc, Dollard-des-Ormeaux, Dorval, Hampstead, Hochelaga-Maisonneuve, Ile Bizard, Ile des Soeurs, Kirkland, Lachine, Lasalle, Montreal, Montreal-Est, Montreal-Nord, Montreal-Ouest, Outremont, Pierrefonds, Pointe-Claire, Roxboro, Sainte-Anne-de-Bellevue, Saint-Laurent, Saint-Leonard, Senneville, Verdun, Ville Mont-Royal, Westmount.

Zone 2 - Suburbs of Montreal

Shipping to Zone 2 is 20$ for orders under 200$  (not including tax)and free for orders of 200$ (not including tax)or more.

Zone 2 consists of these municipalities: Boucherville, Brossard, Chateauguay, Greenfield Park, La Prairie, Laval, Lemoyne, Ile Perrot, Longueuil, Pincourt, Pointe-aux-Trembles, Rivière-des-Prairies, Saint-Hubert, Saint-Lambert, Vaudreuil-Dorion.

Returns policy

  • Sales of custom tinted paint or stain are final and cannot be returned, exchanged or refunded. On-screen or printed colors may vary from actual paint colors.
  • Unopened sundries and non-tinted paint may be exchanged or refunded within 45 days of the original purchase date.  A 15% restocking fee will be applied. The customer is responsible for all return shipping fees if applicable.
  • Products purchased online may be returned by mail or directly at our Montreal store.

Sheen %

  • Flat: 0% - 2%
  • Washable Flat: 2.5% - 5%
  • Low Luster: 5% - 7%
  • Eggshell: 6% - 9%
  • Pearl: 15% - 25%
  • Semi Gloss: 30% - 50%
  • Soft Gloss: 35% - 50%
  • Satin: 40% - 50%
  • High Gloss: 70% - 100%

On-screen colors

On-screen or printed colors may vary from actual paint colors. It is recommended that you get a paint sample before placing your final order.